How do I claim a refund through the Refundable Booking service?

If you added the Refundable Booking add-on to your order, you can receive a 100% refund if you can’t attend for a covered reason and can provide the required evidence.

How to request a refund

• Submit your claim at https://www.refundable.me/en
• Have your order number ready. You’ll find it in your confirmation email, on your receipt.
• Follow the instructions on the Refundable Booking page and upload any requested documents.

Covered reasons include (but aren’t limited to):

• Illness or injury (including Covid-19)
• Pre-existing medical conditions
• Adverse weather
• Scheduled airline failure
• Private vehicle failure
• Pregnancy-related conditions
• Armed forces or emergency service recall
• Jury service
• And more as defined in the cover wording.

Didn’t buy the Refundable Booking add-on? Please check our Refund Policy.