Refund Policy

Learn about refund options offered by Ahotu.

1. Bookings without Refundable Booking add-on

In case you have not purchased the Refundable Booking upgrade add-on, the refund request falls under the event organiser's specific cancellation policy. That will differ between each individual event organiser and their Refund Policy. Due to this, it is not guaranteed that you will receive a refund for the cancellation.

To request a cancellation of your order, please write directly to the organiser of the event in question. The organiser's email address can be found in the confirmation email.

2. Bookings with added Refundable Booking add-on

When you add a Refundable Booking add-on to your registration you can receive a 100% refund if you cannot attend the event and can evidence one of the many reasons in the wording of the cover, which you accept when adding a Refundable booking add-on to your order.

To apply for a refund, please visit https://www.refundable.me/extended/en/.

Make sure that you have your order number handy. You can find it in your order confirmation email. Runners who placed the order can also find this number in their receipt and within orders in the user's account.

Some scenarios which are covered but not limited to:

Illness / Injury (including Covid-19)
Pre-existing Medical Condition
Adverse Weather
Scheduled Airline Failure
Private Vehicle Failure
Pregnancy Related Conditions
Armed Forces & emergency Recall
Jury Services
And many more.

Your Refundable booking cover can not exceed 18 months from the date originally booked to the conclusion of the transacted event. It is important to remember this in case you decide to defer or if your registration is deferred automatically by the organiser.

3. Add-on products and services.

When registering to an event on our platform, you may be offered to purchase an add-on product (for example iTAB) or service (for example Refundable Booking).

The Refundable Booking service fee is non-refundable after 24 hours from your order. This means that even if you receive a full or partial refund of your event fee, the Refundable Booking fee will not be refunded. This is because the fee is transferred to the service provider in exchange for the service that starts after you register.
iTAB medal attachments are non-refundable after 24 hours from your order.

In case of event cancellation or if you can't attend, receive an iTAB Lifetime Credit. Use it for any future event you join. After your next event, submit your finish time and details, and your engraved iTAB will be sent to you as usual. More information about refund can be found on iTAB Refund & Returns Policy